General booking information

Children prices

in the room of the parents with two full payers.
The children prices are include a children menu (soup, salad, child main dish and dessert)  
It's possible for the children to eat the full menu for an extra charge of € 7,- per day and child.

Prices

our stated prices are prices starting from and prices per person per day including half board.
For short stay (under 4 nights) we allow ourself to charge an extra fee. 

For “Post-Holidays” without evening meal

8.00 Euro during the winter and 7.00 Euro during the summer is deducted per adult.

Check in - Check out

The rooms are available from 3 PM on the day of arrival.
We ask you to vacate your room by 11 AM at the latest on your day of departure.

Pets

You are also very welcome to arrive accompanied by a pet (dog). Price per day 12.00 Euro without food.
Please note pets are not allowed in restaurant and wellness. Reservation with pets only with notice in advance.

Travel cancellation insurance

And if anything unexpected happens? We offer travel cancellation insurance which will cover you and your family. Europäische Reiseversicherung [European Travel Insurance]. European Travel Insurance

Cancellation conditions

Late arrivals or early departures will be charged in accordance with the general terms and conditions of the hotel industry (2006). Terms and conditions of the hotel industry (2006).

Cancellation is free of charge up to 3 months before arrival
From 3 to 1 month before arrival 40% of the total package price
30 to 7 days before arrival 70% of the total package price
In the last week before arrival 90% of the total package price
Premature departure or late arrival will be charged at 90% of the total package price

Ski storage locker

You can book a ski storage locker at the Bergkastel valley station during your stay directly when you make your reservation for more service and comfort. Weekly price for 2 persons amounts to €35.00.   

Payment

Cash, debit and credit cards (Mastercard and Visa) are accepted.

Deposit

A deposit must be paid within 14 days to secure your reservation.

One-time surcharge:

Christmas (24.12.) € 18.00 per person and New Year (31.12.) € 25.00 per person.