General booking information

Child rates

are valid in the parents' room when two full-paying persons are staying.
Child rates include a children’s menu (soup, salad, main course and dessert).
Children may also order the adult menu – surcharge £8 per night per child.

Prices

are per person per night including three-quarter board and apply from a stay of 4 nights.
For a short stay (less than 4 nights), we reserve the right to charge a surcharge. 

During "post-holiday" periods without dinner

a deduction of £8 in winter and £7 in summer per adult will be applied.

Check-in & Check-out

Rooms are available from 3:00 p.m. on the day of arrival.
On the day of departure, we kindly ask you to vacate the rooms by 11:00 a.m. at the latest.

Meal times at the hotel

Summer: Breakfast 07:00–09:30, afternoon snack 15:00–17:00, dinner 18:00–20:00

Winter: Breakfast 07:30–10:00

Pets

Pets/dogs are permitted only by exception. (Surcharge)
Pets/dogs are not allowed in the restaurant or wellness area. 

Travel cancellation insurance

What if something goes wrong? We offer travel cancellation insurance that provides comprehensive cover for you and your family. Europäische Reiseversicherung

Seasonal closures

After Easter, the Hotel Post closes for one week every year. The summer season usually begins in June and lasts until mid-October.

Cancellation policy

Late arrival or early departure will be charged according to the General Terms and Conditions of the Austrian Hotel Industry 2006.

Cancellation is free of charge up to 3 months before arrival
From 3 to 1 month before the arrival date: 40% of the total arrangement price
30 to 7 days before the arrival date: 70% of the total arrangement price
In the final week before arrival: 90% of the total arrangement price
Early departure or late arrival will be charged at 90% of the total arrangement price

Ski depot

For added service and convenience, you can book a ski depot at the Bergkastel valley station directly when making your reservation
for your stay. Weekly rate for 2 adults and 1 child (up to 12 years) is £45.00. 

Ski pass:

Ski passes can be conveniently purchased at our reception without queuing.

Payment

Cash, debit cards and credit cards (Mastercard and Visa) are accepted.

Deposit

A deposit must be paid within 14 days to secure a reservation.

MASSAGE DATES 

Unfortunately, massages are no longer available. Hotel Naudererhof and Almhof offer massages instead.

One-off surcharge:

Christmas Eve (24.12.) £35 per person and New Year’s Eve (31.12.) £45 per person.

Local tax:

£3.50 per person per day will be charged separately. (Children may be exempt from local tax depending on age).

Internet:

Free Wi-Fi is available throughout the hotel.

Bank details:

AT42 3631 5004 0061 2002
BIC: RZTIAT 22283

Assistance dogs

Assistance dogs for blind or otherwise disabled guests are welcome free of charge or at a reduced special rate. Dogs are not permitted in the wellness area or restaurant for hygiene reasons. We are happy to offer a table in our hall where dogs are allowed.